With the price of fuel on the up and all-round running costs constantly on the rise, car drivers don’t have a whole lot to feel happy about these days.
But motorists in the Leamington area can now count themselves lucky that one local car servicing company at least really does seem to have their interests at heart. That company is Lambsdon’s Motor Services.
Paul Kirby, MD of the new company, has been in the automotive industry all his working life but it is his experience in more customer focussed roles that he believes separates Lambsdon’s from the competition. And, as a keen motorist himself, he is pretty sure that Lambsdon’s have “got the offering about right”.
He said: “In essence it’s a simple question of doing the job right, doing it on time, being helpful and polite and charging a price that is fair and reasonable. In other words, being totally professional.”
Traditional engineering and mechanical skills still play an important part in the care and maintenance of a motor vehicle. But because today’s cars are more complex than they have ever been and rely heavily on computer technology, a successful motor services company must invest heavily in sophisticated electronic and diagnostics systems and in people skilled and experienced in their use. A visit to Lambsdon’s newly refurbished workshops demonstrates how well they understand this.
Something for the fleet owners too…
It’s a formula which Lambsdon’s Motor Services apply to every aspect of their operation from MOTs and routine servicing and maintenance to repairs, diagnostics and valeting. It is a formula that is likely to appeal strongly not only to private motorists but also to fleet operators.
Paul said: “Our offering is perfect for those who manage a number of company cars. To begin with, expert maintenance goes a very long way to ensuring long-term vehicle reliability and the predictability of running costs. And we can also arrange to collect company vehicles (from the driver’s home or the office) and return them afterwards. And, of course, we can provide courtesy cars too.”
A 6-point plan.
Lambson’s Motor Services operating philosophy is embodied in a 6-point plan which covers standards of service, standards of workmanship, the use of manufacturer- approved parts, the provision of professional advice, the control of unforeseen additional costs and respect for the customer’s views and decisions.
It’s a plan which could serve as a blueprint for a different and better way to run a motor service business!
Lambsdon’s is based at Hawkes Drive, Heathcote Industrial Estate, CV34 6TF, tel 01926 450400.
Pictured: Kevin Dickinson (finance director), Tony Duckham from Leamoco and Paul Kirby (managing director).